Hey there! I’m Frank Billing, a seasoned leader in customer success, strategic business management, and technical wizardry—who’s also somehow managed to do all that across three continents. From Germany to Australia to the United States, I’ve built a career helping global enterprises maximize their tech investments, streamline processes, and, let’s be honest, keep their sanity while navigating complex digital transformations.

Currently, I lead a team of Customer Success Managers at Salesforce, where I help some of our biggest clients get the most out of their technology investments. Think multi-million-dollar projects, game-changing automation, and deep dives into strategic planning (all while keeping a straight face in endless Zoom calls).

What I’m Known For

✔ Turning Chaos into Strategy – If there’s a tangled mess of processes, I’ll find a way to untangle it.
✔ Speaking Tech & Business Fluently – I bridge the gap between technical teams and C-level execs so everyone gets what they need.
✔ Optimizing Customer Success at Scale – Helping companies streamline their operations, reduce risk, and drive growth.

Fun Facts About Me

🦸 Started my career in the German Air Force (Yes, I can organize a mission AND optimize your cloud strategy).
📚 Studying for my Executive MBA—because I clearly don’t think my schedule is packed enough.
🚀 Certified in Everything—Salesforce, AWS, AI, leadership, and even digital transformation at MIT.
🌍 Lived & Worked on Three Continents—but still can’t decide where the best coffee is.

I’m all about customer success, leadership, and the intersection of technology and business. If that’s your jam, stick around—I’ll be sharing insights, lessons, and maybe a few battle stories from the front lines of digital transformation.